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The quickest and easiest way to get support from our team is to use the chat in the lower left corner of RunMags.
Just click it, ask your question, and we'll get to it as soon as we can. Since you're logged into RunMags, our chat platform will automatically detect who you are and which company you're working for.
In case we are busy with other matters or you are contacting us outside of business hours, your question will go into our support queue so it won't get lost.
How to ask questions or report issues
When you have a question on a certain function in RunMags, please provide a bit of context to what you're trying to do. Where in the navigation menu on the left hand side are you? Which form are you trying to add something to? Provide a screenshot if possible, then you don't have to write as much.
Your role as system administrator
We encourage regular users to go through you as a system administrator when they need support and/or have ideas for improvements to our platform. We're certainly happy to hear from your users through our chat, but in case they don't go through you as system administrator they may accidentally provide us with feedback that isn't grounded with your coverall company objectives.
Why we don't have phone support for users
We prefer online communication over phone for a few reasons, but here are the two main ones:
Online support allows us to keep RunMags' pricing down, while maintaining a feature-rich application.
Online support also helps our team gather system details and other information so that we can troubleshoot effectively. We'll send users resources like articles, videos, or personalized instructions to help them solve problems and get back to work.
Suggested model
Rolling out a platform like RunMags in an organization is a major change for many of your employees. We have written an article on change management best practices. Please read it and reflect on where your company is in that journey.
As a system administrator, we encourage you to establish a inter-company forum for discussing your use of RunMags and to also collect user feedback on a regular basis. Then feel free to establish a cadence for being in touch with us that works for you.
To contact us by email is also possible.
For Sales:
sales@runmags.com
For Technical Support:
support@runmags.com
For Billing Support:
billing@runmags.com
Please note that official business hours for support by phone is 8 AM to 5 PM EST Monday thru Friday. With that said, as our company is working in an office-less environment around the planet and therefore in different time zones, it is likely that a support chat or email will render a quicker response.
Our physical mailing address is: 427 N Tatnall St #41624 Wilmington, DE 19801-2230 USA. Don't stop by to visit us though! Again, we are an office-less company so that address is just a virtual mailbox service provided by our friends at Earth Class Mail.